The professional body for whole life management of physical assets

Legal disclaimer

Trading with the IAM

The IAM supplies much of its material free of charge both to Members and others.  However, we charge for membership in various categories of subscriptions; we charge for some events and we supply some products and services.

Membership Subscriptions are non-returnable once an application has been accepted and paid.  We understand that you will not renew your membership if you are not satisfied and we ask that any complaints or concerns are raised with us at our Office as soon as possible.

Events are usually charged by means of selling tickets for entry.  In some cases, deposits or early full payment will attract a significant discount.  If the event is cancelled or postponed full refunds will be available to all.  Unless the event is cancelled, the IAM does not offer refunds (to anyone failing to attend, for example).  In exceptional circumstances the IAM will treat sympathetically any application for a refund but reserves the right either to make an administration charge or to retain the payment as a credit to be used on another IAM event within one calendar year of this cancellation.

Sales of Products (publications and so forth) are not subject to refund.  The items are described fully in these pages and our Office can discuss their relevance before purchase.  However, unless undelivered, the items cannot be refunded after purchase.  The IAM recommends courier services both for speed and certainty of delivery.

Services are subject to specific terms and conditions, which are explained fully in the appropriate pages and downloadable documents.

The IAM lists for the benefit of Members events and products provided by partners and others but this does not imply or create a contractual relationship with the IAM and any bookings or payments are made under the terms and conditions of those organisations.

Please Contact Us for more details if required.

Terms of Use for this Website

Please read the following terms and conditions.  By using this website ("Website") you are taken to consent to these terms and conditions ("Terms").  If you do not agree to any part of these Terms, please exit from this Website and do not use it.

About the IAM

This Website is operated by the Institute of Asset Management ("IAM") registered address: 4th Floor St Catherine's Court,
Berkeley Place, 
Bristol BS8 1BQ
For further details see About Us on the website.

Use of Material

The Contents are for general information only.  The contents are not intended to address specific requirements or form specific advice.  The IAM gives no warranty as to the accuracy, completeness or fitness for purpose of the Contents or for keeping the Contents up-to-date and accepts no liability resulting from your use of the Contents.  The IAM may change access arrangements and permissions for this Siteor any of the Contentsat any time with or without notice.


The IAM is committed to protecting your privacy.  The IAM agrees to treat all personal information you supply in accordance with the Data Protection Act. 

In order to respond to your enquiries or offer servicesit may be necessary to ask for personal information.  We may use this information to respond to your requests or to contact you via mail, email or phone to inform you of products, services or promotions that we offer.  

From time to time 'cookies' may be placed on your computer to allow us to identify you. This allows us to personalise the site for the user and helps us to improve the site.  The use of cookies is an industry standard.  Cookies are stored on your computer and used only to view information on your hard drive that was put there by a cookie from this Site.  If you do not wish to receive cookies you may set your web browser to prevent them. 

The IAM may collect information about Website users to help us improve our Website and services; and to obtain aggregate statistics to help the IAM achieve its stated purposes.  (See legal documents available on this website at About Us)

The IAM will respect your email privacy and will only send you unsolicited mail if you have agreed to this by registering with us.  Please note that you may opt out of various categories of email by adjusting your Preferences (under Manage your Profile - after logging in).  The IAM will not pass on any individual user details (including your email address) unless the IAM has your prior consent.  Please note that telephone calls to the IAM may be monitored or recorded. 


Unless stated otherwise, copyright and other intellectual property rights in the contents ("Contents") of this Website are owned by, or licensed to, the IAM.  You may only print (or download to disk) the Contents for the purpose of private and personal non-commercial use, and may not otherwise copy, reproduce, distribute, republish, download, display, post or transmit, in any form whatsoever, or by any means, the Contents without the express written permission of the IAM (Please see "Further Inquiry" below). 

Some of the Contents (particularly downloads) are subject to additional specific Terms & Conditions, which are displayed on appropriate pages; by using such Contents you are taken to consent to these additional Terms & Conditions. 

Third party websites

This Website contains links to other websites.  These websites are not operated by the IAM and are outside the control of the IAM.  The IAM accepts no responsibility whatsoever for these websites or their contents. 

Exclusion of liability

The IAM does not accept liability of any description, including liability for negligence (except for personal injury or death), or any damages or losses (including, but not limited to, indirect or consequential loss, or loss of business, revenue, profits, use or opportunity) howsoever arising from your use (or inability to use) this Website or the Contents. 

Governing law

This Website and these Terms are governed exclusively by English law and are subject to the exclusive jurisdiction of the courts of England and Wales. 


The IAM reserves the right to revise the Terms at any time. 

Further Inquiry

Please see Contact Us for details of postal address and telephone number or to send us an email. 

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