Levels of Service define the standard of service and asset performance needed to meet customer outcomes. This terminology has gained significant traction in the asset management industry, sparking interest and discussion. However, what does it truly entail, and how are levels of service applied effectively in practice? Join the IAM’s Vancouver chapter for an engaging discussion featuring a diverse panel that will delve into the real-world application of levels of service. The focus will be on how these principles enhance decision-making and budgeting at various levels: asset, project, and organizational. Key discussion points will include:

• Understanding of Levels of Service: Participants will gain insights into what levels of service mean and their importance in delivering quality outcomes to customers and managing assets effectively.
• Application of Levels of Service: the conversation aims to reveal what levels of service are used for and if they drive investment decisions and budgeting.
• Success Stories and Challenges: The discussion will not only highlight successful implementations but also address the obstacles encountered while developing and executing levels of service.

We are excited to invite you to be a part of this topical discussion that promises to broaden your understanding of levels of service and their practical applications in asset management.

Panellists: 

• Niall O’Carroll, Bridge Engineer and Asset Management Specialist, Associated Engineering
• Jude Pillainayagam, Utility Asset Manager, City of Coquitlam
• Alexander Winardi, Asset Strategy & Planning, YVR

Kwaku Agyare – Manu, Deputy Director Engineering Services, City of New Westminster

Agenda:

5pm – 5:30pm: Registration and Networking

5:30pm – 7:00pm: Panel Discussion and Q&A

7:00pm – 8:00pm: Networking and Refreshments