FAQ's

You can request a password reset using this link

Alternatively if that is not working or you have not accessed your account since 2020 we can manually reset. Send your reset request to Office@theIAM.org from the email the account is registered in and we will provide a unique reset link for you to access your account. 

If you have used the email address before, the signup system will advise, please contact Office@theIAM.org to get a password reset code to use that account.

Otherwise, if you are blocked by the notice about corporate membership eligibility you can close this pop-up and continue to create an account.  

Email Membership@theIAM.org to get a MIAM application pack to complete and return 

Simply purchase this product to gain an associate membership and then email Membership@theIAM.org to get a MIAM application pack to complete and return 

Simply purchase this membership product and we will take care of the rest.

Due to your email being your account login name this can only be changed by the IAM office. Please send an email to Office@theIAM.org with both current and new email address detail. 

If you create a free account here using your company email address and then purchase this product the pricing will be discounted to reflect your organizations membership and we will take care of the rest.

Simply purchase this product, the pricing will be discounted to reflect your organizations membership and we will take care of the rest.

When the pop up box appears this is to show that the email domain used EG @theIAM.org is not part of a corporate, government or company membership. You can still create an account by closing the pop up and continuing. If you are sure your company is an IAM member please check the company directory for up to date listings or contact Office@theIAM.org

Yes, we can, as long as we have an open individual or corporate account to raise an invoice we can raise and send as a PDF. 

We can even update and resend once a PO has been raised and provided to us. 

As long as you have a free account using the organization's email domain you will have automatic access to discounts on products and events under the corporate account

For a membership upgrade simply purchase this product, the pricing will be discounted to reflect your organization's membership and we will take care of the rest.

Receipted invoices can be provided via email, please contact Accounts@theIAM.org for PDF copy of your paid invoice. 

Please note membership and publication purchases are exempt from VAT

E-certificates and digital badges are created manually once a week (Fridays) following the results being received from Pearson Vue.

We do not provide physical certificates and e-certs and badges are sent to the registered email address used for the exam. 

The current available languages for the IAM Certificate and Diploma exams are - 

• Dutch
• English
• French-Canadian
• Portuguese-Brazilian
• Spanish-Modern
• German

Simply access your Pearson Vue dashboard by logging into your IAM portal and clicking on the 'Qualificatons' Tab. once in your Pearson Vue Dashboard under 'My Account' you will see 'Exam History' and Score Reports' these tabs will show you your result. 

They do not, but the eBadges can be used in signatures and linkedin etc

All Diploma results will be considered for Moderation where a candidate ‘Fails’ very marginally (e.g. by one question in one module. If you think this might apply to you please check with the IAM before resitting exams@theiam.org

You do not need to hold the IAM Certificate before taking the IAM Diploma exam, though it is advisable to read the syllabi for both to ensure readiness for the IAM Diploma

If you don't already have an account create one here. Once created, login to your account portal and click on the qualifications tab at the bottom of the left-hand panel. 

This will take you through to the exams platform via a web form where you can check your details are correct.

Once you are in the exams platform you can book and pay for your exam. This is also how you will access your exam online or in a test center. 

 If you have been provided a voucher code to book your exam simply login to your IAM account portal click on the qualifications tab at the bottom of the left-hand panel. 

If you don't already have an account create one here. 

Once you are in the exams platform you can book your exam using the voucher code, follow the steps to book until payment and then use the 'Add voucher or promo code' option to add your voucher code and complete your booking.

To access the exam use the same route via your IAM portal login.

Login to your account portal and click on the qualifications tab at the bottom of the left-hand panel. 

This will take you through to the exams platform via a web form where you can check your details are correct.

Once you are in the exams platform you will see any upcoming exams showing on the main page, click into the booking to reschedule, this cannot be done less than 24hrs before an exam is due to be taken. 

Please send an email to Exams@theIAM.org and describe your need for test accommodations, as well as list the details of the exam you’re planning to take (including name of exam and where you want to take it) and we will be able to help. 

You can do a search for local test centers offering our exams here

Or our exams can also been taken online at home or in an office using the Pearson Vue OnVue system

Visit the IAM Volunteer Now page to see the latest opportunities to engage with the IAM. You can then submit to the opportunities of interest to you. 

The SAM+ tool is available for all subscribing/Paying members, once logged in via your IAM account you can find and access the resource in the Knowledge Library

In order to post to the IAM Jobs board you need to be a paying IAM Account Holder (Associate/Member, Student or of Fellow) or Reciprocal member of the IAM. 

Simply login to your IAM portal and the option to list jobs appears in the left-hand panel.

First of all have check to see if the IAM has a Chapter for your Region - Active Chapters (those already established and actively running events etc) can be found here

If there is not currently a Chapter you can find the criteria and steps to follow to see if a Chapter is viable for establishment in your region here

If it is viable you can follow the steps to start the process. 

To join any of the IAM Chapters around the world you need to be a Subscribing IAM Associate/Reciprical member, Member or Fellow. 

Once you have a subscribed account (paid) you can access and join your local Chapter*

*Please note

• You should only join the Chapter associated with your home address though you may attend virtual events for any Chapter
• The Netherlands Chapter includes an annual levy payment
• The German Chapter can be joined directly by contacting DE.Executive@theiam.org